Unified support platform for a connected world to manage a trillion devices
Support and customer experience management for the emerging IoT verticals
What’s trending in the new frontiers of IoT
Enabling the connected life
- Home network setup and management
- Seamless interoperability for enhanced customer experience
- Support for a diverse range of IoT standards & protocols
- Remote monitoring and proactive support automation
- Usability assistance for connected devices
Automobile management & support
- Remote monitoring and diagnostics of automobile components
- Automated emergency response management
- Support for navigation & entertainment systems
- Service alerts and geo tracking
Power management solutions
- Support for lighting controls and thermostats
- Analyze energy consumption and usage patterns
- Proactive monitoring and maintenance
- Maximize uptime and enhance efficiency
Supporting a healthier lifestyle
- Medication and health checkup alerts
- Support for wearable health monitoring devices
- Alerts and workflows based on health status
- Emergency response management
Harness the Power of Digital Service Cloud
Multi-Channel Customer Engagement
Communicate with your connected customers at the point of need via phone, chat, email, or social media.
Customer Lifecycle Management
Digital Service Cloud offers an elaborate set of tools to monitor & manage customer demographics, behavior and IoT technology adoption.
Self Help Portals
Deflect a part of your support volume while empowering your
connected customers with self-help portals.
Pre-emptive Support Automation
Realize cost reductions and
lower AHT through automated solutions for top call drivers. The platform remotely manages devices to deliver pre-emptive support.
Real-Time Sales Recommendation Engine
Combine the power of analytics with asset intelligence to glean the lifetime opportunity potential of customers.